Trinity Services, Inc

From My Pad to Yours. . . 


A Blog by Art Dykstra

From My Pad to Yours is about leadership and other topics, and is written by Art Dykstra, Director of the Trinity Consulting Group.

Achieving Outcomes

by Art Dykstra | Sep 20, 2017

In its most basic form, outcome achievement is about results, about hitting the target and hopefully the bull’s eye. What is really being measured or accomplished from a business perspective—return on investment? James Cribbin, writing in his book, Leadership, suggests other returns: “Return on ideas, return on improvement and information, return on individuals, return on interactions, return on interface, return on integrity, return on ‘enthusiality’—which is one part enthusiasm and one part vitality.”

The significant outcomes that we are concerned about at Trinity come through planning and establishing measurable goals and objectives. The outcomes we seek are both organizational and programmatic. In terms of organizational performance, we seek such outcomes as:

  • Having a budget where revenue exceeds expense
  • Maintaining high levels of employee satisfaction and retention
  • Achieving high standards of regulatory compliance
  • Maintaining accreditation
  • Delivering outstanding customer satisfaction.

In the context of services and supports, the emphasis is on:

  • Enabling program participants to achieve personal outcomes
  • Supporting the achievement of personal priority goals
  • Helping individuals find jobs
  • Assisting individuals to become more independent and self-directive
  • Celebrating victories
  • Seeing people flourish. 

In addition, other specific results and outcomes are being pursued at the home, program, school and center level. Key performance indicators are developed and tracked to ensure the fact that we are achieving goals, making progress and moving ahead. We also ask ourselves, “Are we finishing what we start?” A dynamic organization cannot work on all things, all of the time. There is a sense of timing and an understanding of organizational capacity and the need to set priorities. It is perhaps obvious, but we all feel good when we achieve results and get to cross things off our list.

When progress does occur, it may result in dramatic increases or occur in the smallest of increments. Whatever the timing, it is important that we are knowledgeable of individual achievement so we can celebrate subsequent accomplishments. We do this because we as staff are working to assist the people we serve so that they might live more full and abundant lives.

NOTE: This is Part 8 of a 10-part series on Trinity's Core Values.
To read Part 1 on Servant Leadership, click here.
To read Part 2 on Serving and Supporting, click here.
​To read Part 3 on Honest and Open Communication, click here.
To read Part 4 on Discretionary Effort, click here.
To read Part 5 on Thinking Ahead and Following Through, click here.
To read Part 6 on Collaboration, click here.
To read Part 7 on Stewardship, click here.


  1. RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
    RadEditor's components - toolbar, content area, modes and modules
    Toolbar's wrapper 
    Content area wrapper
    RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
    It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
    Editor Mode buttonsStatistics moduleEditor resizer
    RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.

Blog title image credit: 
Copyright: anyka/123RF Stock Photo

Join our Newsletter!

Stay informed and connected to all the exciting things happening at Trinity Services!

Upcoming Events

  • Trivia Night

    Join Trinity Services, Inc. for a Trivia Night at 6:30 p.m. Friday, April 13, at the newly renovated Roxy Theater in downtown Lockport.

    Click here to purchase tickets.

    Doors open at 5:15 p.m. Seating is limited to 21 teams of 8. Tickets are $200 per team of 8 or $25 per person. Tickets include pizza, soft drinks and two drink tickets for beer and wine. A cash bar is available.
    Don't have a team of 8? We will do our best to round out your table.

    In addition to trivia, there will be cash prizes, raffle baskets and a split-the-pot raffle!

    All event proceeds will benefit STRIDES, Trinity's therapeutic horseback riding program, which provides people with developmental disabilities with learning, exercise, employment and fun year-round at a heated stable in Manhattan, Illinois.

    For more information, call Trinity's Development Office at (815) 717-3750.

    Trivia Night
  • Around the World in 18 Holes — 25th Annual Tom O'Reilly Memorial Golf Classic

    Trinity Services’ 25th Annual Tom O’Reilly Memorial Golf Classic will take golfers Around the World in 18 Holes!

    Click here to register for or sponsor the event!

    Join us for a day of fun as we travel the world together Thursday, May 17, at Odyssey Country Club in Tinley Park. The Golf Classic benefits Trinity Services’ mission to help people with disabilities and mental illness so that they may flourish and live full and abundant lives.

    Your $195 registration fee includes a gift; buffet lunch; bucket of range balls; pop, beer and snacks on the course; a complimentary specialty drink and cigar on holes 5 and 16; dinner; and awards.

    The schedule for the day is as follows:
    10:30 a.m.-Noon   Registration/bucket of range balls
    11-11:45 a.m.   Buffet lunch
    Noon   Shotgun start
    5:30 p.m.   Cocktails and silent auction
    6 p.m.   Dinner and awards

    To register for the event online, click here. To print a sponsorship and registration form, click here.

    If you have any questions or would like more information about how to get involved with the Golf Classic or with Trinity Services, in general, please contact us at (815) 717-3750.

View All Events