Trinity Services, Inc

Commitment to Quality

There is no separate “Quality Assurance Department” at Trinity Services. Every employee accepts some degree of personal responsibility.

Trinity Services’ quality assurance efforts, whether they are the bedrock issues of health and safety, or matters of quality improvement, are fundamental elements of the services Trinity provides.

Since 1992, Trinity has been accredited by the Council on Quality and Leadership at the highest possible level. In February 2017, Trinity again received Person-Centered Excellence Accreditation, With Distinction, from CQL. Trinity decided to pursue the rigorous CQL Accreditation because the process validates the quality of person-directed services and supports better than any other accrediting organization in the field.

CQL’s process includes looking at organizational data, policies and procedures, and systems. Several CQL staff then visit the organization, including many locations in Illinois and Reno, Nevada, to meet with people supported by the organization, families, staff and community members. During those meetings, the strengths of the organization are identified, as well as opportunities for improvement.

CQL also evaluates how well Trinity meet and implements CQL’s Shared Values (which aim to ensure accountabilities related to interpersonal interactions), Basic Assurances (which list fundamental requirements for service providers) and Personal Outcome Measures (21 indicators used to determine what is important to each person receiving services).

The accreditation process results in a shared plan of action that the organization carries out over the course of the four-year period. At several points, various reports and data are shared with CQL to measure progress.

At the organizational level, quality assurance is led, assigned by and directed by Trinity Services’ Executive Committee. Existing as the secondary influence on organizational behavior is the Internal Systems & Quality Assurance Committee. This group is comprised of Trinity’s associate leaders.

There are a variety of other agency-wide committees that monitor the key functions of quality assurance. Such committees include: Human Rights, Safety, Medical Quality Assurance and others.

Trinity Services’ “Everything Counts” philosophy means that every action, thought and experience is significant. Every staff interaction with a person served creates a ripple effect that promotes self-confidence, heightens self-esteem and leads to the achievement of personal goals.

To learn more about CQL, visit www.c-q-l.org.

For a press release regarding Trinity Services' latest accreditation, click here.

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Upcoming Events

  • 24th Annual Tom O'Reilly Memorial Golf Classic

    Join some American icons like Uncle Sam, the Statue of Liberty, Betsy Ross, Benjamin Franklin, Rosie the Riveter, Abraham Lincoln and more for a day of fun Thursday, May 18, at Odyssey Country Club in Tinley Park to benefit Trinity Services, Inc.

    Your registration fee includes a gift, lunch buffet, a bucket of range balls, pop, beer and snacks on the course, dinner awards, a complimentary specialty drink and cigar on holes 5 and 16, and more!

    The schedule for the day is as follows:
    10:30 to Noon: Registration/bucket of range balls
    11 to 11:45: Buffet lunch
    Noon: Shotgun start
    5:30 p.m.: Cocktails and silent auction
    6 p.m.: Dinner and awards

    Cost is $195 per golfer/$780 per foursome and $50 for dinner only.

    Click here for tickets and sponsorship opportunities.

    RSVP to Trinity’s Development Office by May 6 at (815) 717-3750.

  • 28th Annual Dinner Dance & Auction

    Please join us for a night of fellowship, fine dining, dancing, and silent and live auctions at our 28th Annual Dinner Dance & Auction, Saturday, Sept. 16, at Odyssey Country Club in Tinley Park. 
    This year's theme is "Havana Nights."
    The evening starts with cocktails at 5 p.m.

    Please check back for ticket and sponsorship information as it becomes available, or call (815) 717-3750.
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