Trinity Services, Inc

Commitment to Quality

There is no separate “Quality Assurance Department” at Trinity Services. Every employee accepts some degree of personal responsibility.

Trinity Services’ quality assurance efforts, whether they are the bedrock issues of health and safety, or matters of quality improvement, are fundamental elements of the services Trinity provides.

Since 1992, Trinity has been accredited by the Council on Quality and Leadership at the highest possible level. In February 2017, Trinity again received Person-Centered Excellence Accreditation, With Distinction, from CQL. Trinity decided to pursue the rigorous CQL Accreditation because the process validates the quality of person-directed services and supports better than any other accrediting organization in the field.

CQL’s process includes looking at organizational data, policies and procedures, and systems. Several CQL staff then visit the organization to meet with people supported by the organization, families, staff and community members. During those meetings, the strengths of the organization are identified, as well as opportunities for improvement.

CQL also evaluates how well Trinity meet and implements CQL’s Shared Values (which aim to ensure accountabilities related to interpersonal interactions), Basic Assurances (which list fundamental requirements for service providers) and Personal Outcome Measures (21 indicators used to determine what is important to each person receiving services).

The accreditation process results in a shared plan of action that the organization carries out over the course of the four-year period. At several points, various reports and data are shared with CQL to measure progress.

At the organizational level, quality assurance is led, assigned by and directed by Trinity Services’ Executive Committee. Existing as the secondary influence on organizational behavior is the Internal Systems & Quality Assurance Committee. This group is comprised of Trinity’s associate leaders.

There are a variety of other agency-wide committees that monitor the key functions of quality assurance. Such committees include: Human Rights, Safety, Medical Quality Assurance and others.

Trinity Services’ “Everything Counts” philosophy means that every action, thought and experience is significant. Every staff interaction with a person served creates a ripple effect that promotes self-confidence, heightens self-esteem and leads to the achievement of personal goals.

To learn more about CQL, visit

For a press release regarding Trinity Services' latest accreditation, click here.

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Upcoming Events

  • Trivia Night

    Join Trinity Services, Inc. for a Trivia Night at 6:30 p.m. Friday, April 13, at the newly renovated Roxy Theater in downtown Lockport.

    Click here to purchase tickets.

    Doors open at 5:15 p.m. Seating is limited to 21 teams of 8. Tickets are $200 per team of 8 or $25 per person. Tickets include pizza, soft drinks and two drink tickets for beer and wine. A cash bar is available.
    Don't have a team of 8? We will do our best to round out your table.

    In addition to trivia, there will be cash prizes, raffle baskets and a split-the-pot raffle!

    All event proceeds will benefit STRIDES, Trinity's therapeutic horseback riding program, which provides people with developmental disabilities with learning, exercise, employment and fun year-round at a heated stable in Manhattan, Illinois.

    For more information, call Trinity's Development Office at (815) 717-3750.

    Trivia Night
  • Around the World in 18 Holes — 25th Annual Tom O'Reilly Memorial Golf Classic

    Trinity Services’ 25th Annual Tom O’Reilly Memorial Golf Classic will take golfers Around the World in 18 Holes!

    Click here to register for or sponsor the event!

    Join us for a day of fun as we travel the world together Thursday, May 17, at Odyssey Country Club in Tinley Park. The Golf Classic benefits Trinity Services’ mission to help people with disabilities and mental illness so that they may flourish and live full and abundant lives.

    Your $195 registration fee includes a gift; buffet lunch; bucket of range balls; pop, beer and snacks on the course; a complimentary specialty drink and cigar on holes 5 and 16; dinner; and awards.

    The schedule for the day is as follows:
    10:30 a.m.-Noon   Registration/bucket of range balls
    11-11:45 a.m.   Buffet lunch
    Noon   Shotgun start
    5:30 p.m.   Cocktails and silent auction
    6 p.m.   Dinner and awards

    To register for the event online, click here. To print a sponsorship and registration form, click here.

    If you have any questions or would like more information about how to get involved with the Golf Classic or with Trinity Services, in general, please contact us at (815) 717-3750.

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