Trinity Services, Inc

From My Pad to Yours. . . 

artsblogfroglargesquare



A Blog by Art Dykstra


From My Pad to Yours is about leadership and other topics, and is written by Art Dykstra, the CEO of Trinity Services, Inc.

Manager-to-Manager Relationships

by Art Dykstra | Nov 29, 2017

From an organizational dynamic or effectiveness perspective, the quality of relationships between managers may be more important than the nature of the relationships within a given unit. Every business—be it for-profit or nonprofit—struggles with the natural tendency of managers to view their position or department as being the most important part of the company. For example, the sharing of resources is always a potential hot spot for conflict and discussion. The ways in which managers relate to one another is of critical significance if the organization is to thrive.

In organizations that provide both residential and day services or supports, it is not uncommon for major hostilities to erupt between these departments. In fact, the staff may not even speak courteously with one another. Scapegoating is a favored course of action, and it permeates the entire staff. Rather than resolve issues that arise, they focus on the negative: “They didn’t even do this.” “They did that.” “They won’t do this.”

For example, vocational staff may complain that a residential worker didn’t pack a sufficient lunch for one of the program participants. Residential staff blame the vocational staff for not telling them that an individual would be late getting home because of a picnic. To make matters worse, the managers of the program will sometimes assume that what they don’t hear won’t hurt them, so the conflicts remain unresolved. It’s no wonder that certain CEOs frequently rely on a deputy or associate director to mediate such conflicts.

It is important that managers spend time with each other, sharing insights, supporting one another and developing collaborative efforts. At Trinity we work to provide managers with training and opportunities to practice these relational behaviors. Among the activities are:

  • A Leadership Retreat, attended by all the leadership staff—directors and managers. During the retreat, staff enjoy presentations on a variety of topics and opportunities for practicing elements of the leadership skills they have learned.
  • Scheduled learning groups of 15 to 20 managers. Participants receive further exposure to leadership skills, such as communication techniques, planning, leadership styles, conflict management, and other timely topics. The trainings provide participants an opportunity to discuss their particular departments and how they can apply the concepts.

These activities and others foster an awareness of the organization as a whole and provide face-to-face interactions that promote collaboration, understanding and mutual support.

Comment

  1. RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
    RadEditor's components - toolbar, content area, modes and modules
       
    Toolbar's wrapper 
     
    Content area wrapper
    RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
    It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
    Editor Mode buttonsStatistics moduleEditor resizer
      
    RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.
       

Blog title image credit: 
Copyright: anyka/123RF Stock Photo

Join our Newsletter!

Stay informed and connected to all the exciting things happening at Trinity Services!

Upcoming Events

View All Events