There is no separate “Quality Assurance Department” at Trinity Services. Every employee accepts some degree of personal responsibility.
Trinity Services’ quality assurance efforts, whether they are the bedrock issues of health and safety, or matters of quality improvement, are fundamental elements of the services Trinity provides.
Since 1992, Trinity has been accredited by the Council on Quality and Leadership at the highest possible level. In February 2017, Trinity again received Person-Centered Excellence Accreditation, With Distinction, from CQL. Trinity decided to pursue the rigorous CQL Accreditation because the process validates the quality of person-directed services and supports better than any other accrediting organization in the field.
CQL’s process includes looking at organizational data, policies and procedures, and systems. Several CQL staff then visit the organization, including many locations in Illinois and Reno, Nevada, to meet with people supported by the organization, families, staff and community members. During those meetings, the strengths of the organization are identified, as well as opportunities for improvement.
CQL also evaluates how well Trinity meet and implements CQL’s Shared Values (which aim to ensure accountabilities related to interpersonal interactions), Basic Assurances (which list fundamental requirements for service providers) and Personal Outcome Measures (21 indicators used to determine what is important to each person receiving services).
The accreditation process results in a shared plan of action that the organization carries out over the course of the four-year period. At several points, various reports and data are shared with CQL to measure progress.
At the organizational level, quality assurance is led, assigned by and directed by Trinity Services’ Executive Committee. Existing as the secondary influence on organizational behavior is the Internal Systems & Quality Assurance Committee. This group is comprised of Trinity’s associate leaders.
There are a variety of other agency-wide committees that monitor the key functions of quality assurance. Such committees include: Human Rights, Safety, Medical Quality Assurance and others.
Trinity Services’ “Everything Counts” philosophy means that every action, thought and experience is significant. Every staff interaction with a person served creates a ripple effect that promotes self-confidence, heightens self-esteem and leads to the achievement of personal goals.
To learn more about CQL, visit www.c-q-l.org.
For a press release regarding Trinity Services' latest accreditation, click here.