Trinity Services, Inc

From My Pad to Yours. . . 

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A Blog by Art Dykstra


From My Pad to Yours is about leadership and other topics, and is written by Art Dykstra, the CEO of Trinity Services, Inc.

Continuous Improvement

by Art Dykstra | Oct 05, 2017

When we talked about personal growth, we mentioned the fact that none of us stays the same. The intent of continuous improvement as a value is to ensure that what we do as people and as an organization continues to get better.

Before going on, I want to stress once again the reality that as people, we leak and we stray. We must continuously fill others and ourselves back up and come back to true north. It’s an ongoing process. We recognize that leaking and straying are unfortunate consequences of our being human. Such shortfalls occur even in the midst of carrying out our continuous improvement strategies.

Everything Counts is how we describe our efforts here at Trinity. Among our areas of concern are:

  • Organizational climate and culture 
  • Values and vision
  • Employee services
  • Structure and enterprise
  • Resource stewardship
  • Learningfulness
  • Operations. 

All of these efforts are grounded in our desire to provide quality services and supports for those individuals enrolled in our programs, while also improving performance. 

Measurement is vital to accessing organizational performance, including the achievement of results. It helps answer the question we raised earlier—“How do we know if we are getting better or worse?” We improve results by looking at the data and if necessary, changing our behavior. We must ask the high impact questions. The challenge is to measure the important things. 

The result should be improvement–continuous improvement–not just collecting a growing list of things to do. After consistent effort, we should also find that we have a list of things we no longer have to do. Continuous improvement represents a commitment to achieving and producing high-quality service and outcomes, not the avoidance of mistakes and errors. 

My dad used to repeat the old saying, “It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’t so.”

NOTE: This is Part 10 of a 10-part series on Trinity's Core Values.
To read Part 1 on Servant Leadership, click here.
To read Part 2 on Serving and Supporting, click here.
​To read Part 3 on Honest and Open Communication, click here.
To read Part 4 on Discretionary Effort, click here.
To read Part 5 on Thinking Ahead and Following Through, click here.
To read Part 6 on Collaboration, click here.
To read Part 7 on Stewardship, click here.
To read Part 8 on Achieving Outcomes, click here.
To read Part 9 on Personal Growth, click here.

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